POOR CUSTOMER SERVICE + A CHICKEN PARODY

Storytime


It was my darling's birthday( the fair one on black ) and I missed it because I traveled.  I got back and I thought let's go out and hang. let's just chill.


After many hours of indecisiveness, we carried ourselves to this eatery. Now, this was not our first time there. I have never been impressed by that place but this time it was worse! The customer service was zero.


Poor customer service


In this eatery, there is this chicken package that comes with two plates of rice, a bucket chicken, chips or Moi Moi then a large bottle of any soft drink. We wanted to order that but I rose my big hand and said no. I want us to get a cheaper package, in this economy you want us to spend #5400 on rice and coke, who does that.

There was another package that went for #1300, mind you all these things were on display so we could see the food and the prices slated on them, brethren one dark clueless boy came to attend to us. He told us the #1300 package came with chips, rice, and chicken, then a drink. We asked up to four times to be sure because the menu on display was a bit misleading. He confirmed and sharp girls like us ordered 3 plates. So #3900 as opposed to #5400.

Uncle started serving it after like 20 minutes of wasting our time. We were tired of standing at the counter at this point. We were famished and ready to eat, next thing he removed the chips from the plate and said that the Menu was changed and it was just rice and 4 crumbs of chicken that went for #1300.

One of the waitresses saw us complaining so she asked who was serving us and he said to me!  me! As per I got this, serving is my calling, I have masters in food menu cramming and arrangement. He didn't want her interfering. so she left him to it. I insisted I wasn't going to pay for nonsense. I can't order one thing and you give me another thing and expect me to pay, but as a child of God patience is key so I was acting cool about it. 

My level headed friend said we should manage the food, after all, it's still rice and chicken, the guy was already sweating because he said they had recorded the order and we had to pay or else he would bear the cost. I asked if we could substitute the rice for 700 Naira Ice cream and 350 Naira meat Pie and he refused, said that it was against their policy.  

I was there thinking to myself, so being a confused waiter is part of your policy? 
Customer service in some restaurants are just poor, how will the waiter be unfamiliar with the menu? So I can't change my order? How is your incapability my concern?


Chicken

We hoped that considering the size of the food, it would at least be delicious ha! We thought wrong. I wanted to go and leave him there to face the wrath. But again, my friend said let's manage. We had not  tasted anything yet. What's the worst that can happen.


He served us the rice, people of God when he put it. I was looking for the dog they were serving because it cannot be me they just gave one spoon of jollof rice for #1300. 


I was at 100 degrees boiling point but I was calm, time to put chicken and he put 4 pieces of one thing that looked like dried cashew nuts, at this point you would think we walked out ...if I hear!


Let me give you a clear picture


Rice: Almost tasteless but I thought, hey it's Jollof and we can manage and chew chaff, there is chicken inside too, so what's the worst that can happen. 


Chicken: Oh lord!!!!! These people roasted leftover chicken and decorated it with salt, no you don't understand, the amount of salt in that thing will peel your tongue, there was no flesh. We basically paid for bone and salt. Did I tell them I was lacking Iodine and calcium? 


Suffice all to say, It was the most distasteful eatery experience of my life.

Imagine preparing to take your friend out and this happens to you, on someone's birthday bikonu! I expected better value for my money, the only thing that made sense was Fanta because they didn't produce it. If not, I am pretty sure the Fanta would have been salty too.

There was no toothpick or floss provided, the tray was broken, the waiter was sweating under the air-conditioner, how irritating!


Friends
L-Eunice M-Olivia R- Me


Someone said I should give them the benefit of doubt, that maybe something went wrong on that day. so I will not call them out. And I still go there occasionally to get other things e.g bread. I won't be risking any other thing, till I am convinced there is a change. 


Salty chicken

I  wrapped the so-called chicken in my bag, I plan to add it to the Egusi soup I am cooking because I can't just leave my money there and of course we would not put salt in the soup because the one they used in frying or baking the bone they served us will be enough for two soups.

Anyway, lesson learned. 


Nature
@oliviaeze03 shot it!

Here are 10 signs you are in a bad restaurant. Let me quickly add, go with your guts and leave the restaurant when your order goes wrong, don't pity anybody or try to patronize to the point that you poison yourself. Please be guided!

Ehe..drum roll please I have talented friends
Eunice, the birthday girl is an amazing artist her Instagram handle is _ukamaka_ go and see the raw expression of talent

Olivia, the one that said I should sit down and chew salt is an amazing photographer that knows too much book, she took most of the pictures her Instagram handle is Veeyaas_lens go and say hi to them, say you are from the blog And please tell her the awesome photos on her phone is for the world to see and not for the decoration of her gallery!

If you have had any restaurant, eatery or
poor customer service wahala  (issue)
I want to hear from you in the comments or email me I'd love to engage. Bye! 

Nature



35 comments

  1. πŸ˜‚ πŸ˜‚ πŸ˜‚ πŸ˜‚ I saw the bad look on your face

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  2. See me here thinking that because I'm in abuja at least I'll see decent restaurants with good customer service... My sister you're not the only one getting disappointed. This restaurant ehn their waiters are downright rude as If they're the ones doing me a favour. This post is really very relatable and funny. Thanks for sharing

    ReplyDelete
    Replies
    1. Thank you for reading.. This thing is everywhere o... Even IN big commercial cities

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  3. OMG!!! I've had poor customer service but not as bad as this one...... Sorry but this is hilariousπŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚.
    Uu, I love you and you're talented ... Olivia share your pictures.

    ReplyDelete
    Replies
    1. Aww. .Thank you for reading!!... Il tell her he said so

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  4. Rossy,thanks for addressing this issue. Most people render services to their customers as if it's free of charge. Most times, I wish I could even serve myself... So annoying.
    Happy birthday Eunice, love youu...
    Olivia is such a darling.
    More power to your elbow Rossy, you're blessed!❤❤❤

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    Replies
    1. Thank you... So much for reading, I think all these people should consider the serve yourself system, it's really getting annoying

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  5. ������ when Eunice told me she's happy I didn't eat the chicken,i thought it was small play. This reminds me of my spag and chicken experience at vcee foods(now Citi lounge abi kiniko)AI many years ago. They served us the spag and I immediately wolfed it down.Only for me to dig into the chicken(you know as Nigerians we must eat the meat last) and boy was I blown away. I kid you not Mgbo,as I put the fork in blood seeped through. I tore this muthafucka open and it was as raw as an open wound. Then it dawned on me that maybe the spaghetti sauce that I just slurped up, was indeed chicken blood. *cries in a corner* . If it were me with you,yk I won't even take nonsense,we'll just leave that place asap. Well I'm happy you guys made memories at least��. Happy birthday again uniperere, and Olivia, not everyone has your gift babe, don't hoard your amazing talent. Roseline, keep shining. Love Emma❤

    ReplyDelete
    Replies
    1. No way Emma.. I am reposting this.. Goodness!!!!...πŸ˜„πŸ˜„πŸ˜„πŸ˜„πŸ˜„

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  6. Some restaurants can be a real pain in the ass😑..... Can so relate sister

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  7. I love it and I love you❤Well done girl!!

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  8. I love it and I love you❤Well done girl!!

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  9. Lol...i guess its just that day you went,prolly they had a bad day..tho i have never been der buh my friends have,and they said it was LIT ,infact they have repeated thier visits

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    Replies
    1. Yep...maybe, but first impression matters a lot...and they should work on better ways to handle their bad days..so customers don't have a longoing lasting bad impression

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  10. Wasting money and time can be annoying dear.

    ReplyDelete
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